General Community Quarantine Notice

SAFETY PRECAUTIONS

All orders are prepared thoughtfully and with necessary sanitary precautions. While your suits are sanitized with a fabric disinfectant upon shipping, we urge you to sanitize your package upon receipt and washing your suit before putting them on or storing them.

SHIPPING AND TRANSIT LEAD TIMES

Standard shipping remains free nationwide. Dispatch cut-off is at 10 pm and orders verified later than this time will be included in the next scheduled dispatch. Lead time is 1-5 business days within Metro Manila and up to 10 business days in provincial areas. Slight delays on some occasions are unavoidable as couriers continue to work on a skeleton workforce. 

Express shipping option temporarily suspended until further notice. Instead, Grab/Lalamove Pick-up option now available upon checkout. Pick-ups are allowed from Monday to Friday from 11am - 4 pm only. Instructions will be sent via e-mail once payment has been verified. Kindly note that customer shoulders the shipment fee and is responsible for booking riders.

RETURN EXCHANGE POLICY

Size change requests are temporarily not accepted during this time for the protection and safety of everyone. Kindly make sure your orders are correct before placing and paying for your order. 

All transactions are considered final and non-refundable. We do not offer refunds unless the item you received is deemed faulty by Balud.